Hi, I'm Melisa.
Engineer turned designer turned occasional glassblower.
I design complex, high-stakes products where clarity, speed, and trust matter, from trading platforms to internal financial systems.
Over twenty years, I moved from front-end engineering into product design, and that path still defines my work: I reduce friction at the moment of decision, and I build systems that scale for both the user and the business.
More recently I have been working at the intersection of design and AI, including voice agents and multimodal installations.
If we share a similar vision, feel free to connect with me on LinkedIn.
Case Studies
A selection of work across trading, banking, and internal systems. Each case focuses on how complex problems were structured, decisions were made, and outcomes were delivered.
Full case studies are available upon request.
Please note: Due to the nature of financial products and internal systems, detailed flows, data, and outcomes are shared in a private view. If you’d like access or a walkthrough, feel free to reach out.
RBC Direct Investing Trading Platform
Trade Your Way with a High-Performance Platform
Led the redesign of RBC’s core trading experience across web, iOS, and Android, serving a large base of active investors.
Focused on reducing friction from intent to execution by consolidating search, simplifying order entry, and embedding critical information directly into the trade flow to support faster, more confident decisions.
RBC ATM Machine
One-Stop Banking Near You
Redesigned the ATM interface for one of Canada’s largest banking networks, used daily for high-frequency transactions like deposits, withdrawals, and account access.
Focused on simplifying core actions under time pressure, improving clarity, feedback, and accessibility across a constrained physical interface.
Key improvements included:
- Streamlined deposit and withdrawal flows
- Clearer system feedback and error handling
- Improved accessibility and readability for diverse users
RBC Rewards Application
Access cash back, savings, and rewards all in one
Led UX design for RBC’s first dedicated rewards app across iOS and Android.
Redesigned the end-to-end redemption experience to simplify how users track, manage, and use points across travel, retail, and mixed payments. Unified previously fragmented flows into a single mobile experience, enabling faster and more flexible redemption decisions.
BMO Harris Online Banking
Manage your accounts quickly, easily and securely
As a Senior Product Designer, I contributed to the design of an online banking platform tailored for Android, iOS, and web platforms from the ground up.
Meticulous attention was given to each aspect of the design process for every platform, ensuring a seamless and cohesive user experience.
This comprehensive platform delivers a secure and intuitive environment for customers, empowering them to effortlessly access and manage their banking information with confidence and convenience.
Other exciting brands I had privilege to work with
